LAST UPDATED (MAY 06th, 2020)

Our Shipping Policy forms part of, and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping Policy at any time.

We (theginwarehouse.co.uk) know that your order arriving on time is important. We never intentionally take an order unless we are 100% sure that we can guarantee your deadline. The total shipping time is: Processing Time + Shipping Time. The Shipping Fee will depend on the weight, size and type of the item(s).

We ship our products through our courier partners.

Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is.

If your item does not arrive please contact us at our email: hello@theginwarehouse.co.uk. We will raise an investigation with our couriers.

If the tracking shows that the item is delivered without delivery to your location then you can claim for the item that has not arrived by completing the none received of goods disclaimer form in order support us in replacing or issuing refund for the item. This form will be provided by our customer service team upon request.

1. SOMETHING MISSING IN THE DELIVERY

We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).

2. ORDER CANCEL

Please accept our apologies, occasionally we have to cancel orders for a number of reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.

Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.

Customer cancellation: If you have requested to cancel part or all of your order.