LAST UPDATED (MAY 06th, 2020)

Our Returns and Refunds Policy forms part of, and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Returns and Refunds Policy at any time.

1. CUSTOMER COMMITMENT

Our aim is to provide our customers with excellent product and an awesome online shopping experience. We hope that you love your purchase but for any reason you are not happy, then we are here to help.

2. RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to us (3428, The Gin Warehouse ,Unit 1, Vertex Park South, Emersons Green, Bristol, BS16 7LB, United Kingdom). In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of the product, we shall be not liable to accept a return from the customers. Please ensure you keep proof of postage.
In case our customer support team accept the return of your product. The customer shall be held responsible for all the shipping fees.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. All bottles must be sealed.
All customers must contact theginwarehouse.co.uk for approval before sending or returning any item to us.
theginwarehouse.co.uk will not be responsible for the returned item without prior notification to theginwarehouse.co.uk.
The message should be sent to us at hello@theginwarehouse.co.uk. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear.
Note: Theginwarehouse.co.uk reserves the right of any changes of return policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.

3. HOW CAN I GET MY REFUND?

We will refund your order to the original payment method, once it has been processed.

Complete refund process normally takes about 15-30 working days from the date of confirmation of refund. No credit until the product has arrived.